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Return Policy: Golden Guarantee

Because you deserve peace of mind with every scent.

At Petrichor Perfumes Trading, we take pride in crafting soulful perfumes and incense that connect with heritage and heart. That’s why we offer our Golden Guarantee—a promise of satisfaction, elegance, and fairness.

✅ What’s Covered

  • 100% Satisfaction: If you're not fully satisfied with your purchase, we’ll offer an exchange, store credit, or partial refund, even if you’ve opened and tried the product.
  • Flexible Return Window: You have 10 days from the date of delivery to request a return or exchange—no questions asked.
  • No Hassle Exchanges: Didn’t love the scent? We’ll help you find one that fits better. One-time scent swap allowed per order.

❗ Eligibility

  • Applies to all perfumes, bukhoor, and body oils in standard sizes.
  • Product must be at least 80% full for exchange or refund.
  • Original packaging is appreciated, but not required.

💬 How to Use the Golden Guarantee

  1. Contact us via WhatsApp or Instagram DM within 10 days.
  2. Tell us what went wrong—we'll make it right.
  3. Free return shipping within Qatar.

💸 Refund or Store Credit

  • You can choose:
    • Full balance in the store.
    • 50% refund if the product is used.
    • 100% refund if the product is unused or damaged upon arrival.

🎁 Gifts and special requests

  • The gift recipient can receive store credit or exchange.
  • Special or customized products are covered by the warranty, but they are only compensated with store credit.